Definitions:
“Proservice” LTD – hereinafter “Proservice”
Servers belonging to “Proservice” LTD – hereinafter “Servers”
User of any server of “Proservice” LTD – hereinafter “User”
We
ask you to carefully familiarize yourselves with “Service Use Rules”
given here and make sure that you understand and accept each paragraph
of the Rules and that you agree with them.
Using or ordering any
of “Serv.ge” services you automatically confirm your compliance with
“Service Use Rules” published on “Proservice” webpage
ProService
“Proservice” reserves the right to make
an unilateral decision on immediate termination of the service in case
of existence of a fact that can be considered as violation of “Service
Use Rules”.
“Proservice” reserves the right to implement temporary
disconnection of the server and/or servers with the purpose of ensuring
usefulness and perfection of the network and servers (connection of new
cable lines, renewal and/or modification of technical facilities,
replacement of the network topology, introduction of new technologies,
etc) for no longer than 4 (four) hours during 1 (one) calendar month.
“Proservice”
reserves the right to introduce changes in “Service Use Rules” at any
time. The changes introduced in the Rules become effective right after
their publication on the website.
1. Content and liability
A
User is not entitled to use any service provided to him by “Proservice”
with the purpose of transferring or distribution of data which is at
variance with the legislation of Georgia. Mailing of the so-called
“spam” is prohibited. Hosting of the so-called warrez sites, porno, proxi and popup is prohibited. Placement
on servers and any distribution or assistance in distribution, by means
of the services provided by us, of files that can inflict damage to a
mail recipient or a third person is prohibited. Placement on the servers
or any distribution of pornography, erotic and violence containing
materials is prohibited. Placement on the servers or any distribution of
the materials for which a User does not have the copyright or license
is prohibited.
Apart from the abovementioned, hosting of the
following types of sites/scripts on the so-called Shared Hosting servers
is prohibited:
- sites/scripts of hosting of chats, video, pictures and files (allowed in case of using VPS service)
- sites/scripts of the banner exchange system (allowed in case of using VPS service)
- sites/scripts of audio-video streaming (allowed in case of using VPS service)
- sites/scripts of sites rating count (so-called “counters”. Allowed in case of using VPS service)
2. Server resources
In
case of revealing a fact of violation by a User of the established
restrictions on use of the server resources, “Proservice” will try to
render maximal assistance to a User with the purpose of eradication of
the problem but, at the same time, it reserves the right to temporal or
permanent suspension of service delivery to a User if it is impossible
to eradicate the problem, which may entail deterioration of other Users
servicing.
Maximum number of days for users - 3000
Maximum load on the processor - 10%
The data base for weight - 1 გბ
Maximum number of sent messages per day - 500
Maximum weight message - 20 მბ
connections from 1 IP address - 200
PHP Configuration details:
Memory Limit: 128 Mb
Upload Max File Size: 32 Mb
Max File Upload: 20
Post Max Size: 32 Mb
3. Contact information
Ordering any
service from “Proservice”, a User is obliged to indicate exact and complete
information about himself so that, in case of need, “Proservice” could
contact him. Besides, a User is obliged to notify “Proservice” about
introduction of any changes in this information.
“Proservice”
reserves the right to refuse from service provision in the event that
the information provided by a User is false or incomplete.
4. Technical support
Technical
support service is effective with respect to any of “Proservice” users.
You can contact workers of the Technical Support Department via e-mail
to the following address: support@proservice.ge
In requesting technical support, the prescribed rules, which must be taken into account by you, are applicable:
-
a letter must be sent from the e-mail address indicated by you when you
ordered hosting. Otherwise, it is prohibited for workers of the
Technical Department to introduce any changes in a User’s
account/file/configuration;
- in the letter you must indicate the domain with respect to which you have a problem or question;
-
try do describe your problem as thoroughly as possible, by doing so you
will facilitate for us diagnosis of the problem and shorten the period
of time necessary for its eradication;
- we ask you to save the
history. The whole correspondence related to a particular problem, for
solving of which you need assistance, must be visible in the letter;
-
right after receiving of the letter workers of the Technical Department
will do their best to solve your problem. The received letter will not
remain without an answer. After sending a letter, we ask you to wait for
our reply, there is no need to send several letters with the same
content.
5. Payment
A User is obliged to make
payment in accordance with the tariff plan chosen by him. In the event
that the monthly payment’s tariff plan is chosen, a User is obliged to
make advance payment for using the service for each subsequent month. If
the yearly payment’s tariff plan is chosen, a User is obliged to make
advance payment for using the service for each subsequent year.
5
days prior to the next scheduled payment due date the system will
automatically send you an invoice and remind you the payment sum.
In
case of delay in payment, the site will be switched off. We ask you to
take into account that after expiration of the payment due date the
Contractor stores the Customer’s files (e-mail, web page’s base, etc) on
its server for 20 calendar days. After expiration of the mentioned
period, the Contractor is entitled to delete all data of the Customer
from the server without any warning.
Here you can familiarize yourselves with detailed information on settlements in using “Proservice” services
6. Backup copies
In
order to protect itself from unexpected occurrences “Proservice” saves
backup copies of files placed (uploaded) by a User to servers. In spite
of the fact that there is no 100% guarantee that files will not be
corrupted and/or deleted, a User is obliged to periodically carry out
backup copying of the information uploaded to servers on his personal
computer and/or CD/DVD discs and not to leave the copies on the servers
only. “Proservice” recommends Users to save backup copies at least once a
week.
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